Replacement of the telephone service platform / customer contact centre
Coordination and support of the telephone service changeover with a call volume of almost 10 million calls

Project components:
• Business case
• Digital and modern authentication measures
• Expansion of self-service in the telephone channel
• Optimisation of the account manager functionalities
• Dashboards for daily work management
• Dashboards for daily customer processing
• Secure data transfer, aggregation and storage
• Compliance with banking regulatory requirements

Our responsibility in the project:
Project management, change lead, external and internal communication, risk management, test management

Project roles that we have staffed:
Project management, project office, business analyst